Refund and Returns Policy
The Fair Trader Cooperative provides refunds and returns for UK customers under specific conditions. Customers can return unopened and undamaged goods within 14 days of delivery.
A £50 collection fee applies for approved returns if goods are collected from your location. Returns dropped off at our support centre are free of charge. Damaged goods must be reported within 48 hours of delivery with supporting photographs.
Refunds are processed after the returned goods have been inspected and approved. To initiate a return or request a refund, contact our support team at support@thefairtraderscooperative.co.uk, and we will guide you through the process.
UK Refunds & Returns FAQs
1. How long do I have to return goods in the UK?
You have 14 days from delivery to return unopened items.
2. Is there a fee for returning goods?
Yes, £50 for collection; free if dropped off at our support centre.
3. Can I return opened or damaged products?
No. Only unopened and undamaged goods are eligible.
4. How do I report damaged goods?
Send photographs to support@thefairtraderscooperative.co.uk within 48 hours of delivery.
5. When will I receive my refund?
Refunds are issued after returned goods are inspected and approved.
Refunds and Returns – International
The Fair Trader Cooperative does not offer refunds or returns for international orders. All sales outside the United Kingdom are final. Customers are responsible for ensuring delivery details are accurate and any applicable customs or import requirements are met.
For queries regarding international orders, please contact our support team at support@thefairtraderscooperative.co.uk, and we will provide guidance on delivery or product information.
International Refunds & Returns FAQs
1. Can I return an international order?
No. All international orders are non-refundable.
2. Who is responsible for customs charges?
Customers are responsible for any customs duties or import taxes.
3. What if my international order is damaged in transit?
Please contact support; while refunds are not offered, we can provide guidance on shipping claims.
4. Are there exceptions to international returns?
No. All international sales are final.
5. How can I get support for an international order?
Email support@thefairtraderscooperative.co.uk for assistance with delivery or product enquiries.